Who can shop on Balloon Artist Marketplace?

In order to maintain a high quality, professional marketplace experience, Balloon Artist Marketplace is currently limited to verified balloon industry professionals. All users must apply and be approved for an account before accessing the platform. Verification may include review of business information such as:
• Business tax ID
• Website
• Social media presence
• Other proof of active business operations
This helps ensure the marketplace remains a trusted industry resource built specifically for \ balloon professionals.

Once I make a purchase, who owns the products, and what am I allowed to do with them?

Sellers retain ownership and intellectual property rights to the products they create and upload to Balloon Artist Marketplace. What buyers are allowed to do with a product depends on the license type selected by the seller. Each listing will clearly state its permitted use. What are the different License Types? Personal Use Only For resources intended to help educate, guide, organize, or improve your own business operations. You CAN:
✔ Use it within your own business
✔ Learn from it
✔ Reference it privately
You Cannot:
✘ Share it
✘ Resell it
✘ Redistribute it
✘ Use included content or assets commercially unless specifically stated
Examples: • Video tutorials
• Inventory systems
• Toolkit checklists
• Business guides
• Workflow documents
Commercial Use
For resources that help you create products, decor, or deliverables for your own clients and business.
You CAN:
✔ Use the information commercially in your business
✔ Create products or decor based on the guide
✔ Profit from work created using the resource
You CANNOT:
✘ Resell or redistribute the original file
✘ Share the guide itself
✘ Claim the original resource as your own
Examples:
• Balloon recipe guides
• Design formulas
• Color combination guides
• Pricing formulas
Editable Commercial Use
For customizable templates that you may edit and brand for use in your own business.
You CAN:
✔ Edit the template
✔ Add your own branding, photos, pricing, and information
✔ Use the finished version in your business
You CANNOT:
✘ Resell the editable template
✘ Share the editable source file
✘ Redistribute included assets unless specifically permitted
Examples:
• Canva catalog templates
• Proposal templates
• Marketing templates
• Editable client forms
Redistributable Commercial Use
For products that explicitly allow reuse and redistribution of included assets or modified versions.
You CAN:
✔ Modify the product
✔ Reuse included assets as permitted
✔ Resell approved modified versions
✔ Redistribute approved versions according to the seller’s terms
You Cannot:
✘ Claim the original work as entirely your own unless permitted
Examples:
• Canva catalogs that include licensed reusable photos
• Template bundles with redistribution rights
• Commercial asset packs with resale permissions \

Can I share purchases with my clients or friends?

Purchases are intended for the buyer only unless otherwise stated in the product license. Sharing purchased files outside your business is prohibited.

What if I have trouble accessing my files?

If you experience issues with a download, access link, or file delivery, you should first message the seller directly through the platform. \

Most issues can be resolved quickly by the seller. If the issue is not resolved within a reasonable timeframe, please contact our support team and we’ll help work toward a resolution as quickly as possible.

What is your refund policy?

Due to the digital nature of the products sold on Balloon Artist Marketplace, refunds are handled on a case by case basis.
Refund requests must be submitted within 24 hours of purchase. Buyers are encouraged to contact the seller first to attempt to resolve any issues related to file access, missing content, or product functionality.
If the issue is not resolved directly with the seller, buyers may contact our support team for further review and assistance.

Who can become a seller?

Any approved Balloon Artist Marketplace accountholder may become a seller on the platform.
Before products are published, listings are reviewed to help ensure clarity, professionalism, accuracy, and a positive buyer experience.
Our goal is to maintain a marketplace filled with valuable, high quality resources created by legitimate industry professionals.

How do I become a seller?

All approved Balloon Artist Marketplace members have access to become sellers on the platform.
To begin selling, simply click “Post a Listing,” choose your preferred seller subscription plan, and create your listing for review and approval.

Is there a fee to sell on the marketplace?

Yes. Seller membership plans and commission structures vary depending on the subscription option selected.
Full pricing details, commission rates, and membership features can be found on the seller membership page.

What makes a good marketplace listing?

Strong listings typically include:

• A clear title
• Detailed description
• Professional cover image
• Clear explanation of what is included
• Licensing information
• Preview images or mockups

Can I update my products after uploading them?

Yes. Sellers can update listings, improve files, and upload newer versions of their products.

Are sellers responsible for ensuring they have rights to the content they upload?

Yes. Sellers are responsible for ensuring they have the legal right to sell, distribute, and license any content, templates, photos, graphics, or materials included in their products. This is also included in the terms and conditions.

Can Balloon Artist Marketplace remove products?

Yes. We reserve the right to remove listings that violate marketplace policies, copyright rules, licensing standards, or community guidelines.

What happens if someone copies my work?

We take intellectual property concerns seriously. If you believe your work has been copied or used improperly, contact us so we can investigate.

Can sellers build their brand on the platform?

Absolutely. The marketplace is designed to help talented balloon artists showcase their expertise, expand their reach, and create additional income streams from the systems and tools they’ve already developed.

How do sellers get paid?

Payments are securely processed through Stripe.
Seller earnings are paid out according to the marketplace payout schedule after applicable platform fees, commissions, and payment processing fees are deducted.

Can sellers offer discounts or promotions?

Yes. Sellers have the ability to create coupon codes and promotional discounts that buyers can apply toward purchases.